Privacy Policy

1. Who we are

Paced Learning Academy LLP operates our Singapore learning services and online classes. Paced Education Sdn Bhd, a separate company, operates our Ara Damansara learning services in Malaysia. In this policy, “we” refers to the operator providing the service you use.

This policy covers personal information connected with our website, enquiries, assessments, enrolments and learning services. Privacy requests for either company can be sent to [email protected]. Please tell us which centre or online service your request concerns.

2. Information we collect

Depending on your interaction with us, information may include:

• Your name, email address, telephone number and relationship to your child.
• Your child's name, age, assessment observations, reading level, learning needs, attendance and progress.
• Enquiries, bookings and communications through forms, email, telephone or WhatsApp.
• Payment amounts, references and supporting documents you submit for payment verification.
• Application details if you apply to work with us.
• Photographs or videos from learning activities, as discussed below.
• Device, browser, online identifiers and website-use information collected through cookies and similar technologies.

Please provide only information relevant to your request. Do not send passwords, card security codes or unrelated financial details. If you provide another person's information, ensure you have appropriate authority to do so.

3. How we use information

We use relevant information to respond to enquiries, arrange assessments, recommend programmes, provide classes, support learning, administer enrolment and attendance, verify payments and maintain records. We also use information to manage and protect our website and services, handle requests and complaints, and meet applicable legal obligations.

Parents receive feedback during the assessment. We also send a follow-up summary through WhatsApp using the contact details provided.

You can ask us to stop sending promotional messages. Essential communications about an existing booking or enrolment are separate from marketing.

4. Children's information and photographs

Enquiries and enrolments for children should be managed by a parent or authorised guardian. Information about a child helps us assess their learning needs and provide suitable educational support.

Photographs or videos may be taken during learning activities. If you have a concern about an image of your child, want to tell us your photo preferences, or wish to request removal from our website or social media, please contact us. Include a link or description so we can identify the image and verify your authority to act for the child.

This policy does not itself grant blanket permission to use a child's image in advertising or public marketing. Any permission for a particular use should be considered separately. Copies already printed or shared by others may be outside our direct control.

5. Sharing and external services

Relevant information may be handled by authorised staff and providers supporting hosting, communications, booking, online learning, payment administration and other service operations. Information may also be disclosed when required by law or necessary to establish, exercise or defend legal rights.

External services such as WhatsApp, Calendly, Google Maps and video or social platforms also have their own privacy policies. Opening a link or using an embedded service may allow that provider to receive information about your device and interaction.

Some providers may process information outside Singapore or Malaysia. Applicable overseas-transfer requirements must be considered; we do not represent that all information remains in the country where you attend classes. Contact us with questions about the handling of your records.

6. Cookies, analytics and advertising

Our website uses cookies and similar technologies for website operation, measurement and advertising. Tools may include Google Tag Manager, Google Analytics, Google Ads, Meta and TikTok. They can process online identifiers and information about visits and interactions; this information is not necessarily anonymous.

You can manage or delete cookies through your browser and review the privacy and advertising controls offered by these providers. Browser controls may not block every form of tracking, and restricting cookies can affect some website features. This policy does not treat simply visiting the website as consent to every use of personal information.

7. Retention and security

There is no single fixed retention period for all records. Retention needs depend on the type of information, the service relationship and applicable business or legal requirements, including financial record-keeping. Personal information should not be retained once it is no longer needed for those purposes. Contact us to ask about a particular record or request deletion; some records may need to be retained for legal reasons.

We take reasonable steps to protect personal information, but no internet transmission or storage system is completely secure. Please contact us if you suspect a privacy or security issue.

8. Your choices and requests

Subject to applicable law, you may request access to or correction of your personal information, withdraw consent for relevant uses, or raise a privacy concern. You may also ask about deletion or retention. We may need to verify your identity or authority to act for your child.

Providing information is voluntary, but without details needed for an assessment, booking or enrolment, we may be unable to provide that service. We will explain relevant limitations or consequences when handling your request.

9. Contact us

Privacy contact for both companies:
[email protected]

Paced Learning Academy LLP — Singapore and online classes
Blk 203 Hougang Street 21, #04-95, Singapore 530203
WhatsApp: +65 8970 1525

Paced Education Sdn Bhd — Ara Damansara
D-2-13, Oasis Square, No. 2, Jalan PJU 1A/7,
47301 Petaling Jaya, Selangor, Malaysia

10. Changes to this policy

We may update this policy when services, practices or requirements change. The date above shows the latest revision. Where additional notice or consent is required, publishing revised wording alone does not replace it.